phovip Privacy Policy

This Privacy Policy ("Policy") describes how phovip ("we", "us", "our") collects, uses, stores, and discloses personal information obtained from users ("you", "your") of the phovip website and online gaming platform (collectively, the "Platform").

This Policy applies to all personal data collected through your use of the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your use of any phovip mobile application or related service.

By registering an account or using the phovip Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside phovip's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

phovip collects the following categories of personal data from its users:

Identity & Contact Data:

• Full legal name
• Date of birth
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)

Financial Data:

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other approved banks)
• Transaction history, including deposits, withdrawals, and wager records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs

Communications Data:

• Records of your communications with phovip customer support
• Feedback, survey responses, and promotional opt-in preferences

phovip collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash and PayMaya.

phovip uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your phovip account, including verifying your identity and age (21+).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and responsible gaming requirements.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform.
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the phovip Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools and interventions where appropriate.

phovip processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and phovip (i.e., the Terms & Conditions), including account registration, gameplay, and payment processing.
• Legal obligation: Where processing is necessary to comply with a legal obligation applicable to phovip, such as AML reporting requirements or regulatory audits.
• Legitimate interests: Where processing is necessary for phovip's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.

phovip does not sell your personal data. We may share your personal data with the following categories of third parties only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with applicable regulations.
• Fraud prevention partners: Third-party fraud detection and prevention services used to protect the integrity of the Platform.
• Technology service providers: Cloud hosting, data storage, analytics, and customer support platform providers engaged by phovip to operate the Platform.
• Regulatory authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities, where phovip is required by law to disclose your information.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by phovip in connection with its business operations.

All third parties with whom phovip shares personal data are required to handle that data in accordance with applicable data privacy laws and phovip's data protection standards.

phovip uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. The following types of cookies may be used:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform, helping phovip improve its services.
• Functional cookies: Used to remember your settings and personalise your experience, such as your preferred language or display settings.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of phovip's marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

phovip retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, phovip retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable Philippine AML and gaming regulations. After this period, your data will be securely deleted or anonymised.

Where you have consented to receive marketing communications, phovip will retain your contact details for marketing purposes until you withdraw your consent or request deletion of your data.

phovip implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phovip Platform.
• Encryption of sensitive data at rest, including payment details and government ID information.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Incident response procedures to detect, report, and address personal data breaches promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phovip will notify you and the National Privacy Commission (NPC) as required by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by phovip:

• Right to be informed: The right to be informed of how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data phovip holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to phovip's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the phovip Data Protection Officer at the email address provided in Section 13 of this Policy. phovip will respond to all data rights requests within thirty (30) days of receipt.

The phovip Platform is strictly intended for adults aged 21 years and above. phovip does not knowingly collect personal data from individuals under the age of 21. If phovip becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the phovip Platform, please contact our support team immediately so that we can take appropriate action.

phovip reserves the right to update or amend this Privacy Policy at any time. Where changes are material, phovip will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the phovip Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how phovip protects your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or phovip's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]

phovip will acknowledge all privacy-related enquiries within five (5) business days and will endeavour to resolve all complaints within thirty (30) days. If you are not satisfied with phovip's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.

For more information about your rights and responsible gaming tools available on the Platform, please visit our Responsible Gaming page or our FAQ page.